Home » FAQ

How do I find and book a transfer?

Specify the place of departure in the “Picp up” field, and your destination – in the “Drop off” field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.

Click the button “Find”. Choose the suitable transfer class and click “Confirm&Pay” to proceed to the booking.

What pick-up time should I set?

If you need a transfer from an airport or a railway station, we recommend you to specify your flight arrival time as the beginning of your transfer. In this case, it is more convenient for a driver to organize the meeting.

Important note: if you were notified about a change of arrival time, please let us know so we could also inform the carrier.

If you need a transfer from a hotel to an airport, specify the time you should be meet at the reception. You will have to calculate the departure time by yourself. We recommend you to have a time margin of 3 hours for the airport check-in and travel time. Approximate time a driver needs to arrive at the airport is specified on the booking page.

What shall i do if my flight is delayed?

Don’t worry, drivers normally monitor customers’ flights and are aware of delays. That is why we recommend specifying the flight number. You can put this information in additional options in the expanded field of the order. The free waiting time in such situation is 60-120 minutes. In other force-majeure cases, please, immediately call the support team of CKTTravel.com, and we will figure out how to help you.

How do I put my flight number correctly?

When you book a transfer from the airport, you need to specify your flight number with both letter and numeral parts.

For example, TK 211 is a full flight number, and 211 is incomplete.

If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.

How far in advance should I book a transfer?

Minimum time of pre-order depends on the vehicle class.

If you want to book vehicles of Premium class or Minibus 10, 13, 16, 19 pax, you can make a booking not less than 24 hours before the trip.

If you choose standard types of vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax), transfer must be booked not less than 16 hours before its beginning.

If your trip starts later than the time given above, you can make an urgent booking. It will take some time for us to find a car. We will inform you as soon as possible if we can provide the service.

Can I trust the drivers found by me on CKTTravel.com?

We only work with trusted contractors: we study their certificates, monitor the validity period of their driving licenses and insurance policies. Among other things, customers of our service always evaluate drivers’ performance. We analyze users’ feedback and go on working only with those contractors whose order history is flawless.

How can I pay my order?

Depending on the country of transfer, there are the following payment options:

  1. Cash to the driver. Prepayment on the website is not required, you give the full amount to the driver at the pick-up site. When booking, you need to add a bank card to confirm your intention to use a transfer.
  2. You can also make a full payment online, in a preferable currency.
  3. We take a small prepayment for booking a transfer. The remaining amount should be paid in cash to the driver upon arrival.

What is a shared transfer (shuttle)?

A shared transfer (shuttle) is a tour bus ride of a group of passengers, who do not necessarily know each other, but are travelling on the same route to the same destination. When booking a shared transfer, you book a passenger seat in the bus designated to transport tourists and running according to the convenient timetable.

As a rule, it is the most money-saving transfer option for a person.

How will I find my shuttle at the airport?

the meeting point is specified in the voucher, sent to your email after making a booking.

Can my driver make a stop or change the route?

If you need to make a long stop or deviate from the planned route, you can discuss the price of the stop or detour with the driver before the ride.

The voucher, sent to your email to confirm your booking, states the fixed price of a trip to the particular destination without extra stops or detours.